FAQ
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FAQ

  • Q Are your custom solutions covered by a warranty?

    A

    Absolutely. All custom-engineered solutions and parts come with a TENGYU quality guarantee, the specifics of which are tailored to the project scope.

  • Q Can you manufacture based on our own blue-prints?

    A

    Yes, we can work from your provided CAD files or technical drawings, provided they meet our safety and manufacturing standards.

  • Q What is the typical lead time for a custom solution?

    A

    Lead times vary based on complexity. However, because we manage the supply chain of our genuine spare parts, we often deliver faster than competitors who rely on third-party sourcing.

  • Q Is technical support available on-site?

    A

    Depending on the project scale, we can provide remote technical guidance or arrange for on-site engineering support to assist with integration.

  • Q Can you help modernize older machinery with custom parts?

    A

    Yes! "Retro-fitting" is one of our specialties. We can design custom parts that allow older equipment to operate with modern efficiency and safety.

  • Q Is training provided for our plant operators?

    A

    Absolutely. We offer both classroom-style and hands-on training during the commissioning phase to ensure your team can operate the system safely and efficiently.

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 No. 211 Suzhou Road Economic Development Zone,
Shuyang, Jiangsu, China
   +(86) 13777789498
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